Introduction  

QLife supports lesbian, gay, bisexual, trans/transgender, intersex, queer, asexual, sistergirl and brotherboy and other and other sexuality, gender, and bodily diverse people (LGBTIQA+SB people) by phone and webchat. People contact us to talk about things like sexuality, gender, bodies, feelings, relationships, and more. QLife staff and volunteers are from LGBTIQA+SB communities. We also want to hear directly from people who use QLife, so we can keep improving the service. 

What is the Consumer Advisory Group? 

QLife started a Consumer Advisory Group in 2024. The main reason for this group is to make sure QLife stays connected to what LGBTIQA+SB people need. It is a small group of people who have used QLife (consumers) who attend meetings and helps to make sure QLife is the best service it can be, by: 

• sharing what works well at QLife and what could be better 
• giving advice based on lived experience 
• helping QLife to make better decisions for LGBTIQA+SB communities 

We are looking for two new members to join the group and stay on until at least June 2027. 

What you will do 

As a member, you will: 

• share your experiences using QLife and/or similar services 
• give us feedback on how QLife works (our systems, processes, and service design)  
• help us understand what changes would make QLife better and safer for LGBTIQA+SB communities 
• join group discussions and offer ideas and recommendations 

Examples of topics 

• reviewing feedback from people who use QLife and suggesting solutions 
• advising on proposed changes to QLife and how those changes should look  
• providing guidance on training for QLife staff  
• testing new service ideas before they are introduced 

How we work together (our principles) 

We aim to make the Consumer Advisory Group safe, respectful, and useful.  

Group members agree to: 

• collaborate and listen to each other 
• use a trauma-informed approach for LGBTIQA+SB communities 
• use anti-oppressive practice (we challenge racism, sexism, ableism, transphobia, homophobia, and other harm)  
• practise cultural humility (we keep learning and stay open) 
• maintain confidentiality (what’s shared in the group stays in the group) 
• be accountable and transparent about decisions 

Who can apply? 

You can apply to join QLife’s Consumer Advisory Group if you: 

• are an LGBTIQA+SB person 
• have used QLife for support before 
• want to improve support services for LGBTIQA+SB people  
• are willing to share your opinion in a group setting 
• can participate in an online group (Zoom) 
• can commit to confidentiality 
• can participate respectfully when people have different views 
• have a self-care plan and support options (this can include QLife) 
• can commit to at least 5 of the 7 scheduled meetings (see below) 

We strongly encourage applications from: 

• Aboriginal and Torres Strait Islander LGBTIQA+SB people 
• people with an innate variation of sex characteristics (also known as ‘Intersex’) 
• people from culturally and linguistically diverse backgrounds 
• people with a disability 
• trans and gender diverse people 
• people with lived and living experience at other marginalised intersections within LGBTIQA+SB communities 

Time commitment 

• Meetings are every two months 
• Meetings are 2 hours (with a break) 
• Allow around 2–3 hours every two months total (meeting + preparation + small follow-up tasks if needed) 
• Meetings are online via Zoom 

Meeting dates (Zoom) 

• Friday 15 May 2026 — 2pm–4pm AEST (12pm–2pm AWST) 
• Friday 17 July 2026 — 2pm–4pm AEST (12pm–2pm AWST) 
• Friday 18 September 2026 — 2pm–4pm AEST (12pm–2pm AWST) 
• Friday 20 November 2026 — 2pm–4pm AEDT (1pm–3pm AEST; 11am–1pm AWST) 
• Friday 29 January 2027 — 2pm–4pm AEDT (1pm–3pm AEST; 11am–1pm AWST) 
• Friday 19 March 2027 — 2pm–4pm AEDT (1pm–3pm AEST; 11am–1pm AWST) 
• Friday 21 May 2027 — 2pm–4pm AEST (12pm–2pm AWST) 

Payment 

Members are paid a sitting fee of $60 per hour for time spent on group activities, including meetings, reading and preparation time, and other agreed group tasks. 

How to apply 

Please answer the questions below. You can respond: 

• in writing (email), or 
• as a voice note recording, or 
• by phone call (we can book a time) 

Application questions 

1. Your name 
2. Contact details 
3. Why do you want to join the QLife Consumer Advisory group? 
4. In your opinion, what are three things that make a good LGBTIQA+SB service? 
5. If you could make two improvements to QLife, what would they be? 
6. What do you do to look after your wellbeing and mental health? 
7. What support options do you have after an emotionally challenging discussion? (This can include contacting QLife.) 

Send your application to [email protected] by 9am Thursday 23 April 2026. 

If you prefer a phone call to answer the questions, email Rebecca on the above email and we will arrange a time. Questions are welcome, email anytime.