(Revised: 29/10/2024)
Welcome to LGBTIQ+ Health Australia.
We respect your privacy and are committed to protecting your personal information. This Privacy
Policy outlines how we collect, use, disclose, and manage your personal information in accordance
with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
LGBTIQ+ Health Australia (“LHA”), founded in 2010, is the national peak body for LGBTIQ+ health
and wellbeing for organisations and individuals that provide health-related programs, services and
research focused on lesbian, gay, bisexual, trans/transgender, intersex, queer and other sexuality,
gender, and bodily diverse people. LHA does this by:
- promoting the health and wellbeing of lesbian, gay, bisexual, transgender, intersex and
other sexuality, sex and gender diverse people (LGBTI) - supporting health and medical research in LGBTI communities
- developing health advice for LGBTI communities, health professionals and governments
- providing advice on ethical behaviour in health care and in the conduct of health and
medical research in Australian LGBTI communities - providing information and training to health professionals, service providers, businesses,
the LGBTI community and the general public on the promotion of health and wellbeing for LGBTI
people and the preventing and controlling of disease in LGBTI communities - developing the capacity of LHA members to promote the health and wellbeing of LGBTI
people, including the development of health intelligence, networking opportunities, financial
resources and workforce development - publishing and distributing papers, journals, leaflets and other publications in any medium
regarding LGBTI health and wellbeing.
The 13 Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act (as amended in
2012) cover the collection, use, disclosure, and storage of personal information. They allow individuals
to access their personal information, and have it corrected if it is incorrect.
Further information on Federal Privacy Laws.
The Office of the Australian Office of the Australia Information Commissioner website contains
detailed information on privacy obligations.
NSW Privacy Laws.
The Privacy and Personal Information Protection Act 1998 deals with how all New South Wales
public sector businesses collect information. It also sets out the role of the NSW Information and
Privacy Commission.
While the PPIP Act applies primarily to the New South Wale public sector, when private sector
organisations engage government agencies to provide support, the terms of the contract will
sometimes require the organisation to follow the Information Protection Principles (IPPs) in how it
delivers its services and resources.
DEFINITIONS
Definition of Personal Information.
The Act provides that personal information means information or an opinion about an identified
individual or an individual who is reasonably identifiable. Personal information includes such things
as a person’s full name, date of birth, address, gender details and other contact details etc.
Sensitive Information
The Act recognises that information of a more sensitive nature may be collected by organisations
such as LHA to provide individuals with or refer them to LHA programs being delivery. Sensitive
information is a subset of personal information. It means information or opinion about an
individual’s racial or ethnic origin, political opinions, membership of a political association, religious
beliefs or affiliations, philosophical beliefs, membership of a professional or trade association,
membership of a trade union, sexual orientation or practices, gender identification, criminal record
or health information about an individual.
Collection of Personal Information
We collect personal information that is reasonably necessary for, or directly related to, our
functions, program services, memberships, and activities. This may include:
-
Contact Information: and may include your name, email address, phone number, and
postal address. - Account Information: such as your username, password, and other authentication details.
- Payment Information: such as your credit card details and billing address.
- Sensitive Information: such as those outlined above.
- Usage Data: Use of Personal Information
When we collect information, LHA will take reasonable steps to ensure the individuals’ whose
details are being captured is aware of:
- Who LHA are and how to contact us; an
- The purpose(s) of the collection; and
- How to gain access to the information.
LHA collects personal information directly from the individual whenever it is reasonable and
practicable.
We may collect, hold, use and disclose individuals’ personal information for the following purposes:
- Access: Enable individuals to access our website and services;
-
Marketing: Send individuals marketing and promotional messages and other information
that may including information sent by, or on behalf of, relevant partners to LHA -
Law: Comply with laws, and assist government or law enforcement agencies where required
and authorised to do so.
Use and Disclosure
Information about an individual will only be used or disclosed to others by LHA in ways which meet
that individual’s expectations or are required by law. LHA will only use or disclose personal
information for a purpose other than the primary purpose for which it was collected if:
- the other purpose of collection is directly related to the stated purpose; and
- the individual would reasonably expect LHA to use or disclose information for the
related purpose, or the individual gave permission for its use or disclosure.
Opt Out’ option for Marketing Communications
Where we use personal information to send an individual marketing and promotional information,
LHA provides opt-out opportunities via unsubscribe functions on all communications providing an
individual with an opportunity to opt-out of receiving such information.
Data Quality
LHA will take all reasonable steps to ensure that personal information collected, used or disclosed
about an individual is appropriate, accurate and current as possible.
Data Security
LHA undertakes to ensure that all personal information is kept in a secure manner. We take all
necessary steps to protect individual information from misuse, loss, unauthorised or unnecessary
access, interference, alteration or dissemination and will destroy or de-identify personal information
when it is no longer required for any purpose or by law.
Access and Correction
Access to an individual’s information is limited to those LHA personnel (contractors, staff or
volunteers) who have authorised access to the information. LHA will, on request, provide individuals
with access to their personal information. The individual may access their personal information, or
they may request a written copy. All requests can be directed to [email protected] or via
Level 21, Suite 2101 233 Castlereagh Street SYDNEY NSW 2000.
Sensitive Information
Sensitive Information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law
Complaints Management
LHA has a Complaints Management Process. To engage with this process, all initial complaints
can be directed to [email protected] or via Level 21, Suite 2101 233 Castlereagh Street
SYDNEY NSW 2000.
LHA is committed to supporting and applying the key principles of an effective complaints’
procedure. Complaints are carefully considered to ensure compliance.
The confidentiality of the complainant and related parties is respected throughout the complaints process.
Further, complaints can be made directly by calling 02 7209 6301.
DISCLAIMER
Copyright
LHA materials may be reproduced in part or in full with the express acknowledgment to LHA.
Commonwealth and NSW government information and materials on this website, including data,
pages, documents, graphics, images and webpages, audio and video are protected by copyright,
unless specifically notified to the contrary.
Use of material and information
You may download, store in cache, display, print and copy a single copy or part of a single copy of
information or material from our knowledge hub and resources area for your personal,
commercial use and only in an unaltered form.
Information or material from this site may be used for the purposes of private study, research,
criticism or review, as permitted under the Copyright Act 1968 and may only be reproduced as
permitted under the Copyright Act 1968 (a copy of the Act is available at SCALEplus the legal
information retrieval system owned by the Australian Attorney General’s Department).
Any permitted reproduction made must acknowledge LHA source of any selected passage, extract,
diagram or other information or material reproduced. Any reproduction made of the information or
material must include a copy of the original copyright and disclaimer notices as set out here.
Commercial and Other Use
You are not permitted to re-transmit, distribute or commercialise the information or material without
full by seeking prior written approval from LHA. For written permission to use the information or
material from the LHA website, please contact LHA via our [email protected] help service.
You may not use this website to sell a product or your website for commercial reasons, such as
advertising sales.
Linking the Site
You may link to this site. Permission is not granted to reproduce, frame or reformat the files, pages,
image this site on any other site unless express written permission has been obtained from LHA.
Disclaimer Provision
This website is presented by LHA for the purpose of providing community health information. This
website is not professional advice. Nothing contained in this site is intended to be used as professional
advice.
Quality of Information
LHA makes every effort to ensure the quality of the information available on this website and
updates the information regularly. Before relying on the information on this site, however, users should
carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and
should obtain any appropriate professional advice relevant to their circumstances. LHA cannot
guarantee and assumes no legal liability or responsibility for the accuracy, currency or
completeness of the information.
Links to Other Website
This website contains links to external websites, including member websites. LHA takes due care
in selecting linked websites. It is the responsibility of the user to make their own decisions about
the accuracy, currency, reliability and correctness of information contained in linked external
websites. Linkage to external websites should not be taken to be an endorsement or a
recommendation of any third offered by virtue of any information, material or content linked from or
to this site. Users of links provided by this site are responsible for being aware of which organisation
is hosting the site they visit.
Security
Every endeavour is made to ensure that this site is secure. However, users should be aware that the
World Wide Web is an insecure public network that gives rise to a potential risk that a user’s
transactions are being viewed, intercepted or modified by third parties or that files which the user
downloads may contain computer viruses or other defects.
LHA accepts no liability for any interference with or damage to a user’s computer system, software
or data occurring in connection with this website. Users are encouraged to take appropriate and
adequate precautions to ensure that whatever is selected from this site is free of viruses or other
contamination that may interfere with or damage the user’s computer system, software or data.
LHA makes every effort to comply with the Information Privacy Principles (1 –3, and 10 and 11)
contain Privacy Act 1988 in the collection and privacy protection of its website users. A copy of the
Act is available at SCALEplus, the legal information retrieval system owned by the Australian
Attorney General’s Department.
If you have any privacy concerns, you should direct them to LHA via the [email protected]
info enquiries line.
Your Email Address
LHA will only record your email address and associated personal details if you send us a message by
email or if you subscribe to LHA related updates. Registration for notifications may be made initially
via elecontric means via this website, or data collection by staff members of LHA at conferences and events.
Your email address will only be used for the purposes for which you have provided it and will not be
added to any mailing lists without your prior consent by way of a specific request in writing. We will
not use or disclose your email address for any other purpose, without your prior written consent.
Cookies and Clickstream
When you visit, access, or use the website, mobile site, application, electronic newsletter or widget
that links to this Cookie Policy (collectively “Site”) LHA entities (“us,” or “we”) use cookies and other
tracking technologies to deliver and improve the Site, and to display relevant content, products,
services and advertising.
This Cookie Policy explains these technologies, including cookies, local storage, pixels, web
beacons, and flash cookies, and how you can control them. In this policy, we will refer to all these
technologies as “Cookies”.
We hope that this Cookie Policy helps you understand and feel more confident about our use of
Cookies. If you have any queries or requests, please contact us at [email protected]. By
using the Site, you agree that we can use these Cookies as described in this Cookie Policy. We may
change this Cookie Policy at any time. Please look at the Last Updated date at the start of this
policy to see when this Cookie Policy was last updated. Any changes in this Cookie Policy will
become effective when we make the revised Cookie Policy available on or through the Site.
What is a Cookie?
Cookies and other tracking technologies (such as browser cookies and local storage, pixel beacons,
and Adobe Flash technology including cookies) are comprised of small bits of data or code that
often include a de-identified or anonymous unique identifier. Websites, apps and other services
send this data to your browser (on your computer or mobile device) when you first request a web
page and then sort the data on your computer so that such websites, apps and other services can
access information when you make subsequent requests for pages from that service. They are
widely used to make websites work, or work in a better, more efficient way. Eg, they can recognise
you and remember important information that will make your use of a website more convenient (eg.
By remembering your user preferences).
What Cookie do we use?
We use a variety of different types of Cookies on our Sites. Different Cookies have different specific
purposes but in general they are all used so that we can improve your experience in using our Sites
and interacting with us. Some of the purposes of different Cookies we used are described below.
1. Some Cookies are essential to the Site in order to facilitate our log-in process and enable you to
move around it and to use its features. Without these Cookies, we may not be able to provide
certain services or features, and the Site will not perform as smoothly for you as we would like.
2. We may use Cookies to allow us to remember the choices you make while browsing the Site, and
to provide enhanced and more personalised content and features, such as customising a certain
webpage, providing relevant advertising or editorial content, remembering if we have asked you to
participate in any other services you request, like watching a video, participating in a webinar, or
commenting on a blog.
3. We may use Cookies to receive and record information about your computer, device, and
browser, potentially including your IP address, browser type, and other software or hardware
information. If you access the Site from a mobile or other device, we may collect a unique device
identifier assigned to that device (“UDID”), geolocation data, or other transactional information for
that device.
4. We may use analytics Cookies, which are sometimes called performance cookies, to collect
information about your use of the Site and enable us to improve the way it works. Analytics Cookies
collect information about how you use the Site, for instance, which pages you go to most. The
information allows us to see the overall patterns of usage on the Site, help us record any difficulties
you have with the Site and show us whether our advertising is effective or not.
How can YOU opt out of Cookie Setting?
Most browsers are initially set to accept cookies, but you can change your settings to notify you
when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help”
section of your browser for more information. Please note that by blocking any or all cookies you
may not have access to certain features, content or personalisation available through the website.
For more information about targeting and advertising cookies, please visit Your Online Choices.
If you have any concerns, please contact us at [email protected].